Betting Rules

2. Sports and event betting

Sports and event markets are based on information available for the relevant competition or event. The specific market rules determine what must happen for a selection to win, lose, be void or be settled in another way. Always read the market description before confirming a wager, particularly where the event can be postponed, shortened, abandoned, rescheduled or changed.

Event start and market status

Pre-event bets are generally accepted before the relevant market closes or the event begins. Live or in-play bets may be accepted during an event, but there can be a delay between an event happening and information appearing on the website. Prices may change quickly, and a bet submitted during this period may be rejected, accepted at a different price or accepted after a market suspension.

• A market may be suspended while important action is taking place, after a material incident or when the available information is uncertain.
• A selection may be void if an event is not held, is abandoned without meeting the relevant minimum conditions, or cannot be settled reliably under the market rules.
• A postponed event may be settled only if it takes place within the period specified by the applicable rules; otherwise, affected wagers may be void.
• A change to the venue, surface, distance, format, participants or scheduled time may affect whether a wager remains valid.
• The result used for settlement is the official result or other result source stated in the relevant rules.
• Later changes, appeals or disciplinary decisions may not alter a settled bet unless the specific rules state otherwise.

Common market conditions

A market may refer to the result at the end of normal time, including or excluding extra time, overtime, penalties, tie-breaks or a particular period. For example, a match result market may be different from a market that includes extra time. A player, team, competitor or participant market may also have specific conditions about taking part, starting, completing an event or being listed in the official result.

Totals, handicaps, spreads, margins and special markets are settled using the exact conditions displayed when the bet is accepted. If a result is tied and the rules provide for a dead heat, the stake and return may be divided according to the applicable dead-heat calculation. A multi or combination bet is generally dependent on every required selection being valid and successful, unless the specific market rules provide another treatment.

Live betting and information delays

Live betting involves additional risks because prices and event information can change rapidly. A wager may be cancelled or adjusted if it was accepted after a material event had already occurred but was not yet reflected in the market, or if a technical delay caused an incorrect price to be displayed. You should not rely on live scores, commentary or third-party information as the sole basis for a betting decision.

4. Settlement, cancellations and disputes

Bets are settled after the relevant result is available and the applicable conditions have been checked. Settlement may take longer where an event is subject to confirmation, a result is delayed, a market is being reviewed or an account or transaction requires verification. The amount shown in the account history is the primary record of the status of a wager, although a status may be updated if a genuine error or official correction is identified under the rules.

When a bet may be void or cancelled

A wager may be void, cancelled or corrected where the event does not take place, the relevant market is materially changed, a selection is not eligible under the market terms, an obvious error occurred, a technical fault affected acceptance or settlement, or cancellation is required for legal, security or compliance reasons. The treatment of a multiple or combination bet can depend on the specific rules for the affected selection.

If a wager is void, the stake is generally returned or removed from the calculation in the manner stated by the relevant market rules. A void outcome does not necessarily mean that every selection in a multi or every transaction connected with the wager will be treated in the same way. Check the bet receipt and specific product rules for the applicable treatment.

Reviewing your bet history

1. Open your account history or bet slip and locate the relevant bet reference.
2. Check the selection, odds, stake, result, settlement status and any void or correction message.
3. Compare the settlement with the market description and the rules that applied when the wager was accepted.
4. If something appears incorrect, raise the issue through the available website support channel and provide the bet reference, date, market and a clear description of the concern.
5. Allow the review to be completed before submitting repeated requests about the same wager.

Responsible and informed betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, use any available account controls, take regular breaks and avoid betting when affected by alcohol, stress or other factors that may impair judgement. Never chase losses by increasing stakes or betting more often than planned.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service or health professional. Account restrictions, time-outs, deposit controls and self-exclusion options may be available through the website. These tools can help, but they do not replace personal responsibility or professional support.

These rules are intended as general information. A specific sport, event, game, promotion or market may have additional conditions displayed on the website. If there is a conflict, the applicable product rules and the current Terms and Conditions will determine how the wager is handled, subject to applicable Australian law. Keep a copy of the rules and your bet confirmation for your records.