Responsible Gaming

At 24Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting sensible boundaries and knowing when to take a break. This page provides general information to help Australian players make informed decisions and seek support if gambling begins to cause concern.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance or probability, so past results do not predict future results. A win does not mean that another win is more likely, and a loss does not mean that a win is due. The outcome of each game is independent, and you should always be prepared to lose the money you choose to spend.

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Gamble for entertainment Plan your limits before you play Recognise when gambling may be becoming a problem Taking a break or closing your account Support, safety and account responsibilities

Only gamble with money you can afford to lose after your essential costs have been paid. Gambling funds should not come from rent, mortgage payments, household bills, food, education, medical expenses or money set aside for important commitments. You should also avoid gambling with borrowed money, credit intended for other purposes or funds that belong to someone else.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Once your planned budget or time has been used, stop playing. Do not change your boundaries simply because you are winning, losing or feeling emotional.

View gambling as entertainment, not as employment or a source of regular income.
Set a spending budget before playing and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Never gamble when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
Do not chase losses by increasing your stakes or playing for longer.
Keep gambling separate from essential household and personal finances.
Remember that a game cannot be controlled by a strategy, ritual or previous result.

You must be at least 18 years old to gamble in Australia. Do not allow anyone under 18 to use your account, payment method or device for gambling. Keep your login details private and take reasonable steps to prevent children and other unauthorised people from accessing gambling services.

Plan your limits before you play

Personal limits can help you stay in control of your gambling. A limit works best when it is chosen calmly, before you begin playing, and based on your real financial circumstances. Consider setting separate limits for money, time and the frequency of your play. If limit-setting tools are available through your account, review the relevant information carefully and select limits that you can realistically maintain.

Financial limits

A financial limit can cover the amount you deposit, spend or lose during a selected period. Work out your entertainment budget without relying on possible winnings. Keep a record of your gambling spend so that you understand the total cost over time. If your circumstances change, such as losing work, receiving unexpected bills or taking on new debt, stop gambling and reassess your budget.

Time limits

Long sessions can make it harder to notice how much you are spending or how you are feeling. Decide when you will start and finish, and use an alarm, calendar reminder or another practical prompt if helpful. Stand up, take a break, eat properly and move away from the device. If you find it difficult to stop when your planned session ends, consider taking a longer break or requesting a temporary account restriction.

Deposit and payment controls

Where account controls are offered, you may be able to use deposit limits, loss limits, session reminders, cooling-off periods or temporary restrictions. The available options and the way they operate may depend on the service, account and applicable requirements. Read any confirmation or waiting-period information before applying a control. A limit is not a guarantee that gambling will be risk-free, so continue to monitor your behaviour and spending.

Decide your maximum affordable entertainment budget.
Choose the period covered by that budget.
Set a playing-time boundary before opening a game.
Record deposits, withdrawals and other gambling costs.
Review your choices regularly, especially after a change in your finances.
Stop playing if you cannot stay within the boundary you set.

Recognise when gambling may be becoming a problem

Problem gambling can develop gradually. A person may initially believe they are in control, while small changes in spending, mood or routine become more frequent over time. You do not need to wait for a serious financial loss before asking for help. Early support can make it easier to understand what is happening and decide what steps may be useful.

Consider taking a break and seeking independent advice if you notice any of the following signs:

Spending more money or time gambling than you originally planned.
Trying to win back money that has been lost.
Increasing your stakes or playing more often to achieve the same excitement.
Thinking about gambling during work, study, family time or other daily activities.
Feeling restless, irritable or anxious when you try to cut down or stop.
Hiding gambling activity, losses, transactions or account information from others.
Borrowing money, selling possessions or using savings to continue gambling.
Missing bills, work, study, appointments or personal responsibilities because of gambling.
Arguing with family, friends or colleagues about gambling.
Feeling guilt, shame, stress, low mood or loss of control after playing.
Gambling to escape personal problems, difficult emotions or financial pressure.
Returning to gambling soon after deciding to stop.

If several of these signs apply to you, stop gambling and speak with a qualified support service, health professional or trusted person. Avoid trying to solve gambling-related debt by gambling more. Chasing losses can increase the amount you lose and may make financial and emotional problems more difficult to manage.

If someone else is affected

Gambling can affect partners, relatives, friends and household finances. If you are concerned about another person, choose a calm time to talk without blaming or threatening them. Explain what you have noticed, listen to their concerns and encourage them to seek independent help. Protect shared finances where appropriate, and do not provide money to cover ongoing gambling losses unless you have considered the risks and obtained suitable advice.

Taking a break or closing your account

A break can be useful when you want time away from gambling, need to review your habits or are concerned that your play is increasing. Depending on the options available, you may be able to request a temporary suspension, a cooling-off period, a longer self-exclusion period or account closure. Choose the option that matches your needs and read the information provided about how it works.

If you believe you are at risk of gambling harm, consider requesting a restriction that prevents or limits access rather than relying only on willpower. Remove saved payment details where possible, unsubscribe from promotional communications, use device or banking controls if suitable, and avoid websites or apps that encourage you to return to gambling. Tell a trusted person about your decision so they can support you.

An account restriction may not immediately remove every gambling-related risk. You may still encounter gambling content elsewhere, and restrictions may operate according to the terms and processes that apply to the relevant service. For this reason, combine account controls with practical financial safeguards and support from an independent organisation or professional.

Stop deposits and active play while you decide what support you need.
Use the account settings or support process available for restrictions or closure.
Keep records of any request you make and the confirmation you receive.
Ask your bank or payment provider about suitable gambling transaction controls.
Tell someone you trust that you are taking a break.
Seek professional assistance if gambling has affected your finances, relationships or wellbeing.

Support, safety and account responsibilities

If gambling is causing concern, contact an independent gambling support service in your state or territory, speak with a doctor or mental health professional, or seek financial counselling for money-related problems. Support is available for people who gamble and for people affected by someone else’s gambling. You can ask for help even if you are unsure whether your gambling meets a particular definition of harm.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or another person, stop gambling and contact emergency assistance or a crisis support service in your area. Your immediate safety is more important than your account, balance or any gambling outcome.

Protecting your account

Use a strong, unique password and do not share it with anyone. Keep your device and email account secure, sign out on shared devices and contact the relevant support channel if you suspect unauthorised access. Account verification may be required to protect players, confirm identity, comply with applicable obligations and help prevent underage or unauthorised gambling.

Our responsible gaming approach

24Casino aims to provide clear responsible gaming information and to support players who want to manage, reduce or stop their gambling. We may provide information about available account controls and responsible gaming options. The availability of a particular feature can depend on the account, service and applicable requirements. No tool can remove all gambling risk, so please use limits alongside good financial decisions and independent support.

This page is general information and is not financial, legal or medical advice. Gambling laws and support options can vary between Australian states and territories. You are responsible for checking that gambling is lawful for you and for following the applicable account terms. If you are uncertain about your situation, obtain advice from an appropriately qualified Australian professional or support organisation before continuing to gamble.